Most functions of Avaya Call Reporting are available via our browser-based (HTML) interface. We encourage you to explore the features and consider using the updated interface for your management and agent needs.

Continue to Avaya Call Reporting via Browser

However, some processes still require the use of our Java-based Avaya Call Reporting Desktop.

These include:

• Some advanced Administrator menus
• Desktop Agent Dashboards (requires Agent Dashboards seat licenses), which includes Realtime widgets, pop-up call notifications, and more.
• Legacy wallboards, agent timeline, and group timeline
• Custom Report skin creation

Search your installed applications for "Avaya Call Reporting Desktop" or download the installer for your operating system and follow the step-by-step installation process.
To learn more about the desktop application and its installation process, please review this guide.